Vellum

7-day refund window

If you are not satisfied with your Vellum subscription, you can request a full refund within 7 days of the initial charge for any paid plan. Email us at support@govellum.ca from the email address associated with your account, and we will process the refund.

Refunds are issued through Stripe to the original payment method. Once processed, the funds usually appear on your statement within 5–10 business days, depending on your bank.

After 7 days

After the 7-day window, we do not offer refunds for the current billing period. You can still cancel at any time to prevent future charges — see below.

Cancelling your subscription

You can cancel your subscription at any time from the Account settings page in Vellum. Cancellation stops future charges. You keep access to paid features until the end of the billing period you already paid for, and your plan reverts to Free at that point.

Repeated refunds

We reserve the right to decline refunds from accounts that repeatedly subscribe and request refunds.

Questions

If you have any questions about this policy or about a specific charge, email support@govellum.ca.